When a company considers outsourcing of an existing application, it is usually a long time coming, and in some cases, management can’t be faulted for this decision. If you have an internal IT department, but you choose to outsource the development of your applications, it’s generally because you either don’t have confidence in your internal teams or that the cost of the application would be more than the cost of getting in the market. The outsourcing usually isn’t a personal decision; it’s a business one. If you look under the hood, you’ll see that the culprit is poor financial performance. If you can get a high-performance application by outsourcing, then do it. You also may decide to outsource an application when you don’t have the in-house ability to build or support this application. The issue generally does not relate to the quality of employees. There are some situations that warrant placing blame on the employees. I would suggest that the issue is more deeply rooted in the organizational culture and its’ inability to effectively deliver applications and first-class support. With outsourcing, you want to get a better process in place; one that you believe will be better able to deliver the results you expect.
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